Job Title: YWCA Housing Coordinator
A survivor-driven, trauma informed, mobile advocacy position focused on helping crime victims increase access to safe emergency housing and retain safe, long-term housing options while they receive tailored supportive services.
Direct Services Essential Functions
This list is not exhaustive and may be supplemented as necessary.
- Meet participant where they feel most safe and comfortable. Either on-site or at a safe space identified by a participant.
- Conduct intake interview to determine client’s needs, goals, and eligibility related to short and or long-term housing goals.
- Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
- Provide financial assistance based on need and available resource.
- Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs and coordinate with other providers as needed.
- Assist participants in developing a plan that promotes permanent housing, safety and self-sufficiency.
- Provide advocacy with landlords on the client’s behalf to develop a workable plan to obtain and or maintain housing.
- Assist participants in locating and securing housing of their choice.
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies, debtors, and creditors).
- Serve as an ongoing liaison between property managers and participants.
- Apply knowledge of residential lease contracts to educate clients of their rights and responsibilities.
- Build relations with community resources (mechanics, schools, churches etc.) to aid participants and/or their families.
- Maintain accurate records, monthly outcome reports, and files for each client.
- Transport clients as deemed necessary.
- Offer outreach and training to community resources, agency partners, and YWCA Utah Staff members.
- Log/enter all required information on ETO in a timely and complete manner.
- Administer survey to participants and collect results.
- Track assistance provided, resources developed, community relationships built, and financial assistance provided.
Minimum Knowledge, Skills, and Abilities
- Requires knowledge regarding domestic violence dynamics.
- Requires knowledge and belief in “Housing First” philosophy and strategies.
- Minimum Education Requirements: Bachelor Degree in Human Services preferred or a minimum of a two years degree in Human-related services and two years related experience.
- Excellent communication skills, particularly listening, mediation, and writing skills.
- Possess strong organizational skills with the ability to meet a demanding workload.
- Detail oriented to complete requirements of files and contract compliance.
- Creative thinker/adaptive personality. ? Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths-based” case management.
- Demonstrated knowledge of community resources, social service agencies, and landlords.
- Spanish speaking ability is an added asset but is not required.
- Experience with computer and knowledge of Microsoft Office.
- Valid driver’s license and vehicle insurance.
- Sensitivity to cultural and socioeconomic characteristics of the population served.
- A commitment to empowering others to solve their own problems.
- A conviction about the capacity of people to grow and change.
- The ability to establish and set appropriate limits with persons served to help them gain skills and confidence.
- The ability to work collaboratively with other personnel and/or service providers or professionals.
- The capacity to maintain a role to empower clients and to intervene appropriately to meet service goals.
Reports to: Salt Lake Area Family Justice Center Director
Hours: Regular, FT, non-exempt, 40 hours per week
Deadline: 1st of August 2018